Effective Date: August 2024
Website: comingup.au
PRIVACY POLICY
We are Coming Up, based in Brisbane, Australia. We are committed to respecting the privacy of our visitors and upholding your rights when you use this site. This Privacy Policy applies to our products and services on comingup.au and our social media channels.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:For the primary purpose for which it was obtainedFor a secondary purpose that is directly related to the primary purposeWith your consent; or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:Third parties where you consent to the use or disclosure; andWhere required or authorised by law.PERSONAL INFORMATIONWe receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.Coming Up will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
COLLECTING INFORMATION
When you submit a form on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
PURPOSE OF COLLECTING INFORMATION
We collect such Non-personal and Personal Information for the following purposes:To provide and operate the Services;To provide our Users with ongoing customer assistance and technical support;To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;To comply with any applicable laws and regulations.
HOW WE STORE INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW WE COMMUNICATE WITH SITE VISITORS
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.AGE REQUIREMENTSBy using this site, you agree that you are at least 18 years old. This site should not be used by anyone under the age of 18. Coming Up does not knowingly collect data from anyone under the age of majority.
COOKIES AND DATA
We use cookies to help us improve the products and services we offer. If you don’t want us to process your data anymore, please contact us. We improve our products and advertising by using external data analytics services to see how you use our website. By using our site, you agree that we and Our Partners can collect and use this data.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
GOVERNING LAW
This Privacy Policy is governed in all respects by the laws of Queensland, Australia.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us.
